Refund and Dispute Policy
How buyer complaints, refunds, disputes, payment holds, and seller payout releases are handled.
Service payments
PathPayX is designed for freelancers and service providers. Buyers should only pay invoices for work, services, or agreements they understand and accept.
The seller is responsible for delivering the agreed service or project. PathPayX provides records, payment tracking, and payout controls, but does not automatically judge project quality.
Buyer confirmation period
Successful payments may be held for a confirmation period before the seller can withdraw. During this time, the buyer may contact the seller or support if there is a serious payment or delivery issue.
If no issue is raised during the hold period, funds may become available for seller payout according to the platform rules.
Refund requests
Refund requests are reviewed based on payment status, seller delivery, buyer complaint, payment-provider rules, and available transaction records.
Refunds may be unavailable or delayed when the payment provider, bank, card issuer, or payout status prevents reversal.
Chargebacks and disputes
If a buyer opens a bank or card dispute, the payment provider may place funds on hold, debit the transaction, request evidence, or apply dispute fees.
Sellers must provide accurate delivery records, communication, receipts, and project evidence when a dispute is reviewed.
Platform fee
Platform fees may apply to successful payments. In some cases, fees may not be refundable if payment providers or processing partners have already charged non-refundable costs.